Integration & Support Analyst @ Realex Payments
As Realex Payments grows its business in France we are looking for fluent French integration and support analysts. These roles are based in Dublin.
Duties and Specific Responsibilities/Experience
A back ground in technical support in a customer facing environment is required with the added ability to work within a team environment. The applicant will be able to display a history of successfully interfacing with customers.
Guide new customers through the integration process, assisting them to bring their product or service to the market
Act as customer champion, providing expert advice on payment processing and the payments industry to both new and existing clients
Efficiently manage inbound support queries, via telephone and email, from both new and existing customers and/or their development partners
Quickly and efficiently resolve technical issues, both proactively and as they arise
Set up all merchant details and accounts using internal systems.
Provide training to customers
The candidate should have experience in the following areas (a candidate with a working knowledge in each area is more suitable than one who is an expert in one area alone):
Programming languages – Perl, ASP/VB, PHP and Java
Web Servers – IIS, Apache, others.
Operating Systems – Windows NT/2000, Linux etc.
A general knowledge and appreciation of internet technologies and security issues would be advantageous and experience in the banking, payments or financial services industries would be a distinct advantage
Apply in confidence to Realex Payments by email: jobs@realexpayments.com
