The only event focusing on Customer Experience Management in Asia
This year, CEM Asia will be bigger and better than ever. Over 30 exhibitors and over 300 attendees packed in 5 full days of content.
With FIVE comprehensive days of non-stop learning, networking and celebrating excellence, you will learn how to embed the customer experience into the fabric of your organization and ensure that it’s a driving force. CEM Asia will share inspirational stories and action strategies from over 28 organizations that have enhanced customer and employee engagement with proven business results.
There will be close to 40 speakers sharing blue sky thought leadership pieces, emerging trends, benchmark against peers, address challenges and innovate to move the needle on your customer satisfaction.
What’s new for 2015?
- LEGO® Serious Play® Workshop: an innovative, experiential process designed to enhance innovation and customer experience. "You can learn more about a person in an hour of play than you can from a lifetime of conversation"- Plato
- Shep Hyken: The World's foremost authority in customer service and loyalty sharing best practices and tips to create amazing customer satisfaction.
- The first ever Chief Information Officer session focused on driving customer experience through technology
- Brand new tracks focused on Social Media, Big Data & Analytics, Contact Centre, Customer Journey Mapping, Voice of the Customer, Brand Management, CRM & Loyalty
- New Mobile App allowing you to network and connect before, during and post the event
- Singapore Zoo site tour: experience of creating the best visitor experience journey
- Rolling out the red carpet for the Customer Experience Summit "Excellence Awards Ceremony". Join the evening gala dinner and celebrate your team’s success
- Real-Time audience feedback and benchmarking technology