Hoofddorp, The Netherlands | GlobalCollect, the world’s premier payment service provider, announced a summary of the company’s 2012 performance as well as the results of its annual customer satisfaction survey of 113 global e-commerce leaders. Against the backdrop of an increasingly competitive payments industry and continuing economic turbulence, the company’s positive and consistent year-over-year growth illustrates its continuing e-commerce leadership position and success.
In 2012, GlobalCollect:
- Processed 36.5% more volume, nearing US$14 Billion in total transactions.
- Continued to experience double-digit growth in the number of merchants actively using its end-to-end platform.
- Enjoyed increased spend from the majority of its customers.
- Saw more than 70% of its top 50 customers exceed three years on its platform.
- Experienced its seventh consecutive year of double-digit Compound Annual Growth Rate (“CAGR”) at a level that is nearly double the average growth rate of the e- commerce market as a whole.
North America led the company’s strong revenue growth, which is particularly remarkable given the maturity of e-commerce in the region. Latin America experienced the strongest year-over- year growth, showing GlobalCollect’s leadership in this important emerging market. The Asia Pacific and EMEA regions also experienced double-digit growth. The gaming, travel, retail, publishing and financial services sectors showed the strongest performance for the company, all up more than 40% compared to 2011.
“Our 2012 results show a continued trend of strong global growth for the company, driven by the business successes of our clients and our expansion in key markets,” said Thomas P. Staudt, CEO of GlobalCollect. “By going beyond payments to bring our nearly two decades of expertise to our clients, we go the extra mile to help them grow their businesses, and are pleased to see that reflected in their success as well as in our own.”
In addition to the positive financial and operational performance, GlobalCollect also saw an overall increase in customer satisfaction in 2012. The annual survey - carried out by global customer experience leader Ipsos Loyalty as part of GlobalCollect’s Customer Advocacy program – showed a 9 percentage point increase in satisfaction across the client base. Results also showed that GlobalCollect had a significant lead over all competitors across all categories measured, with especially strong perceived leads in the variety of payment services provided, as well as the industry expertise and partner support provided by the company’s sales and service teams.
“Having partnered with GlobalCollect for the second year running, it is very encouraging to observe improving results relating to customer experience as well as a strong performance relative to key competitors,” said Sebastian Mitchinson, Research Manager at Ipsos Loyalty. “The 2011 study raised a number of priorities; following which, GlobalCollect implemented the recommendations made, with the result that customer feedback from the 2012 study is much more positive. The results for 2012 go a long way to validate our view that businesses and organizations which invest in customer advocacy and loyalty programs are more likely to succeed in these challenging market conditions.”
Regarding the satisfaction survey results, Koen Vanpraet, Chief Commercial Officer of GlobalCollect said “This is excellent news for GlobalCollect, which places customer feedback at the heart of its Customer Advocacy Program. It demonstrates that the actions implemented by the company over the last 12 months have been acknowledged by our customer base. In 2013 we will continue to delight our merchants by delivering exciting new products and services that help drive their success.”
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail and telephone orders, and specializes in a wide range of industries such as travel, ticketing, telecommunications, retail, publishing, portals, online gaming, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 170 countries and 170 currencies, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. For more information please visit: http://www.globalcollect.com and follow us on: https://www.linkedin.com/company/globalcollect, https://www.twitter.com/Global_Collect and https://www.facebook.com/globalcollect.
Ipsos Loyalty Technical Note
Ipsos Loyalty conducted 125 telephone interviews with GlobalCollect’s Top 300 customers in Europe, North America, South America & Asia Pacific between the 1st of October and the 2nd of November 2012. For more information about Ipsos Loyalty please visit: http://www.ipsos.com/loyalty/
Note to Editors
GlobalCollect is a privately held company and will not provide any further financial details beyond the numbers provided in this release.
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