ING Belgium chooses Worldline for MyBank eMandates processing

AMSTERDAM | Worldline announces a new collaboration with ING Belgium to implement eMandates by MyBank to process SEPA Direct Debit. This new contract enables ING to offer the MyBank eMandate solution to its consumer, government and business clients.

eMandates by MyBank

MyBank eMandates allows merchants and businesses across Europe to easily get permission from consumers and businesses to debit their bank account in SEPA countries. The eMandate solution is based on online banking services that banks are offering. Consumers and business use their already known online banking service to be identified and to authorise direct debits, avoiding the inconvenience of a paper-based process to give permission.

The automated eMandates solution by MyBank covers the issuing, amendment and cancellation of eMandates in a simple way as there is no need to deal with several layers of barriers. For the selling party - debiting the bank account - eMandates are simplifying the storage and retrieval of payment data.

Facilitate Mandates in a digital world

“After the successful migration to SEPA (Single Euro Payment Area) we are looking for new services to improve the customer experience on the usage of the SEPA payment facilities. The usage of Direct Debits requires a duly signed mandate. In order to facilitate this process in a digital world, we are convinced that MyBank solution will simplify the process for as well the selling party as for the buying party.

The solution is also built for a cross border reach, which makes the service future proof and helps us to empower people to stay a step ahead in life and in business.” states Begoña Blanco Sanchez of ING Belgium.

One step ahead

“We are pleased to further expand our long-term partnership with ING. As a payment service provider, Worldline, strongly involved in SEPA migration with more than 450 million SEPA transactions processed in 2014, is always striving to offer new payment services to support the strategic orientation of its partners and customers, being one step ahead of the market trends and customer needs.” said Wolf Kunisch Managing Director for the Global Business Line Financial Processing & Software Licensing and for Germany & CEE at Worldline.

SEPA Credit and Debit on a European Level

Worldline offers a SEPA compliant solution to process SEPA Credit Transfer and eMandates with MyBank, related to the issuance, acceptance and maintenance of electronic mandates at the pan-European level.


About Worldline

Worldline is the European leader in the payments and transactional services industry. Worldline delivers new-generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.

Worldline activities are organised around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services and Financial Processing & Software Licensing. Worldline employs more than 7,300 people worldwide and generated 1.15 billion euros revenues in 2014.


Article sourced from Press Release by Worldline, May 13th, 2015

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