Identifies opportunities to increase online sales by improving customers’ payment experiences
MINNEAPOLIS – Nov. 2, 2011 – Digital River, Inc. (NASDAQ: DRIV), a leading provider of global e-commerce solutions, announced that Souheil Badran, senior vice president and general manager of its Digital River® World Payments™ solution, and Beth Robertson, CCM, director of payments research, at Javelin Strategy & Research, will host a live webinar to present the findings of Javelin’s latest research report, “2011 Online Retail Payments Scorecard: New Options to Maximize Online Shopping Revenue.” The webinar will take place on Nov. 10, 2011, at 5:00 p.m. Central European Time (CET) / 11:00 a.m. Eastern Standard Time (EST). To register, visit http://digitalriverpayments.com/webinar/boost-online-sales-improve-payment-experience.
The report evaluates online retail companies’ e-payment programs and assigns scores for consumer-facing criteria, including payments information, payment options and payment security offerings. Top findings in the report indicate that retailers can increase online sales by improving the customer payment experience. On average, merchants surveyed scored 47 out of 100 points, with individual merchants scoring between 20 and 63 points. Researched companies include online-only merchants, such as Amazon.com, Netflix and Buy.com, as well as multi-channel merchants, such as Apple, Walmart and Macy’s. Webinar attendees will receive a copy of the full Javelin report, courtesy of Digital River World Payments.
“Javelin’s Online Retail Payments Scorecard Model can help merchants maximize their revenue potential,” said Beth Robertson. “Using the recommendations in our scorecard and the best practice concepts Javelin has identified, merchants can implement simple and cost-effective changes to their sites that will dramatically improve their customers’ online payments experiences.”
“These research results indicate that the customer payment experience is an often overlooked area of the merchant’s e-payments program,” said Souheil Badran, senior vice president and general manager of Digital River World Payments. “Our work with Digital River World Payments clients shows that by optimizing the customer’s online payment experience merchants can significantly increase conversion rates and revenue. The key is to test, measure and fine tune optimization tactics in order to satisfy each target audience’s needs.”
Digital River World Payments offers relevant payment options in more than 190 countries and over 170 transaction and display currencies. The solution features a wide range of customizable services for managing the complete payment lifecycle. These services, which work through a single payments connection, include checkout page optimization, real-time fraud detection, solutions to manage PCI exposure and currency risk, as well as advanced back-office reconciliation services and business intelligence tools. To learn more about Digital River World Payments, visit http://www.digitalriverpayments.com or follow the company on Twitter.
About Javelin Strategy & Research
Javelin Strategy & Research is the leading provider of quantitative and qualitative research focused on the global financial services industry. The company’s extensive quantitative data and deep analyst experience enable them to forecast the direction of the financial services market and make recommendations that empower businesses to succeed. To learn more, visit https://www.javelinstrategy.com.
About Digital River, Inc.
Digital River, Inc., a leading provider of global e-commerce solutions, builds and manages online businesses for software and game publishers, consumer electronics manufacturers, distributors, online retailers and affiliates. Its multi-channel e-commerce solution, which supports both direct and indirect sales, is designed to help companies of all sizes maximize online revenues as well as reduce the costs and risks of running an e-commerce operation. The company’s comprehensive platform offers site development and hosting, order management, fraud management, export controls, tax management, physical and digital product fulfillment, multi-lingual customer service, advanced reporting and strategic marketing services.
Founded in 1994, Digital River is headquartered in Minneapolis with offices across the U.S., Asia, Europe and South America. For more details about Digital River, visit the corporate website, call +1 952-253-1234, or follow the company on Twitter.
In addition to the historical information contained herein, this press release contains forward-looking statements, such as statements containing the words, “will,” “plans,” “intends,” “expects,” and similar words. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the actual results, performance or achievements of Digital River, or industry results, to differ materially from those expressed or implied by such forward-looking statements. Such factors include, among others: Digital River’s operating history and variability of operating results; competition in the electronic commerce and payments markets; the ability of Digital River to provide global payment services; the market’s acceptance of such offerings; and other risk factors referenced in Digital River’s public filings with the Securities and Exchange Commission.
Digital River is a registered trademark of Digital River, Inc. All other company and product names are trademarks, registrations or copyrights of their respective owners.
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