MRC appoints Industry Executive as CEO

SEATTLE | The MRC Board of Directors today announced that Danielle Nagao has been appointed as the global organisation’s Chief Executive Officer, effective 22 September, 2014.

10 years of hands-on experience

Mrs. Nagao, recently a Vice President of Financial Operations for, a subsidiary of Major League Baseball Advanced Media, comes to the MRC with 10 years of hands-on experience managing its multichannel payments and fraud systems. Danielle has collectively over 20 years in Financial Planning and Business Management.

“Danielle brings decades of real-world experience and a perspective that will enhance our ability to drive programs and topics most relevant to our membership – the online merchant and the solution providers whom assist them. We are honoured to have Danielle leading the MRC and establishing our agenda for the future, as new challenges such as alternative payments, advanced fraud and data breaches make the world of ecommerce more complex,” said Rossini Zumwalt, MRC Chairwoman.

"The MRC is a driver of best practices"

Mrs. Nagao is not new to the association; she has been a member of the MRC Global Board of Directors since 2013 and the Americas Advisory Board since 2011. “Having served the MRC and its members in various capacities over the years, I have come to understand the potential catalyst the MRC offers.

The MRC is a driver of best practices and positive improvement for this industry,” said Nagao. “Initiatives such as our Global Payments Survey & Global Fraud Survey, educational forums, and global conferences will provide merchants the tools to improve risk practices and grow revenues.” Mrs. Nagao’s first action as CEO will be to preside over MRC’s E.U. & U.S. Platinum Meetings this Fall.


The MRC is the foremost global not for profit organization that fully supports and promotes operational excellence for fraud, payments and risk professionals within ecommerce. Membership includes nearly 400 of the world’s most prominent merchants, to include 95 percent of the top 20 ecommerce companies in the world, over 82 percent of the top 50 and over 60 percent of the top 100, and more than 60 category leading solution providers. MRC members report 45% less revenue loss due to fraud than non-members. Headquartered in Seattle, Washington, the MRC’s European office is located in Madrid, Spain. Learn more at


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